Frequently Asked Questions
By partnering with EverCare, your Medical Directors and community primary care providers can stay focused on managing residents’ physical health needs while our team specializes in supporting their mental and behavioral health.
This collaborative approach helps reduce provider burnout, strengthens your clinical support system, and gives your staff direct access to mental health specialists when challenges arise. Rather than replacing your existing care team, EverCare serves as an extension of it, bringing added expertise, responsiveness, and continuity of care to better support both residents and staff.
Our services are billed directly to each patient’s insurance, so we do require current insurance information for every resident referred for care. In most cases, there is no direct cost to the facility for the services we provide.
Facility-related costs would only apply if additional support is requested outside of routine patient care, such as enrollment in our on-call provider service or provider participation in care team meetings (for example, monthly psychotropic medication review meetings or other interdisciplinary care conferences). For the majority of our facility partners, our services are integrated at little to no direct operational cost.
In most cases, insurance covers the full cost of our services. However, depending on the patient’s individual coverage, copays, deductibles, or other out-of-pocket expenses may apply.
Our team is committed to transparency and will verify benefits whenever possible, ensuring patients and families are informed of any anticipated out-of-pocket costs before services are provided. If a patient has not been informed of their financial responsibility in advance, they will not be charged unexpectedly.
The frequency of visits is tailored to each patient’s individual needs and clinical goals. At EverCare, we pride ourselves on becoming an extension of your care team, not just a visiting provider. By maintaining consistent contact with both patients and facility staff, we are able to deliver greater clinical value, improve continuity of care, and build a true collaborative partnership.
Most patients are typically seen twice per month, while some may only require monthly visits based on their level of need and treatment plan. In certain situations, additional visits may be recommended for cognitive care planning, medication management, behavioral concerns, or other clinical needs that arise between scheduled appointments. Our providers also remain available to support your team with questions or care collaboration between visits, helping ensure residents receive timely and effective mental health support.
If you are experiencing a true emergency, please dial 911.
As part of our partnership, your team will have direct access to a dedicated EverCare provider for non-urgent questions and care collaboration during regular business hours via phone, text, or email. We are committed to responding to all routine inquiries within 24 business hours.
For urgent or emergent situations requiring immediate provider availability outside of standard response times, EverCare also offers an optional on-call service for an additional monthly fee. This service provides access to an on-call provider for timely clinical support and urgent care needs. Please note that the on-call provider may not always be the facility’s assigned provider, as coverage is managed through a rotating provider schedule to ensure continuity and responsiveness.
Call us at (208) 971-3920. We will discuss your need and get you in contact with our team.
