Frequently Asked Questions
By partnering with Ever Care, we allow your medical directors or community PCPs to focus on the resident’s medical care while we focus on their mental health.
This reduces their burnout and equips your staff with specialists when it comes to mental health issues. We are an addition to the care team.
Our services are billed directly to the patient’s insurance. We would require insurance information for each patient we see. The only costs to the facility would be if you require our on-call service or our provider to be present for care team meetings such as a monthly psychotropic drug review meetings. Most facilities we work with do not have any direct costs for our service.
Insurance typically covers the total cost of our visit. However, there may be copays or other costs depending on patient’s coverage. Our team will make sure to inform patients of any out of pocket costs for their visits prior to the services being rendered or they will not be charged.
This depends on the patient’s need. However, we pride ourselves on becoming part of your care team. By having more frequent contact with our patients and your staff, we are able to provide the most value and form a true partnership.
Most patients receive twice monthly visits and some receive once monthly visits. There may be times when additional visits are also recommended for cognitive care planning or issues which arise between visits that need addressed. Our providers also try to be available for your team should you have any questions between visits.
As part of our partnership, you will have access to a specific provider to ask questions during normal business hours via text, phone, or email. Our promise is to get back to you within 24 hrs.
If you require a provider to be on call to respond immediately to emergencies, then that would fall under our on-call service which is available for a monthly fee. This may or may not be the assigned provider to the facility as call will usually rotate to different providers.
Book a call with us or call us at 208-297-3428. We will discuss your need and how we may be able to help.
If you partner with us, we get a signed agreement and our medical director will then request demographic information and their most recent H&P in preparation for each patient’s initial evaluation.
